Changes in international pallet transport vs. customer wishes
In the course of the last problematic years, the needs and wishes of customers for the international transport of palletised goods have also changed in the context of a rapidly changing environment.
The speed of delivery and availability of exported and imported goods is not a matter of course, and we have to proceed to a rather drastic increase in prices. Covid, the crisis in international transport, BREXIT and the associated complex customs processes, the unavailability of materials, ... and we could go on and on. However, in the light of all the problems, there are also interesting challenges to improve and perfect the service so that international pallet shipping clients get what they have been used to. The logistics company Geis knows this too.
Similarly, as the energy crisis at the end of last year showed, times favour very reliable logistics providers who have the right conditions in place to service their clients. Rastislav Čarnogurský, Director of International Transport at Geis in Slovakia, comments: "Although we have seen a lot of things in the last two years in international transport, we still try to adapt our service so that each of our customers is satisfied. We currently have scheduled services to over 30 countries, most of them with daily departures. We can adapt flexibly and quickly send even extraordinary or brand new connections out into the world."
Customers of international shipments, after experience, are increasingly asking about delivery time, they want to be sure that their goods will be where they are supposed to be on time. What used to be standard is now something that many companies cannot assure clients. In order to respond to fluctuations and guarantee on-time reliability, a broad background is required. An in-house distribution network, no unnecessary transshipments, direct connection to the international transport network - all this helps Geis. For example, to our neighbours in the Czech Republic, Geis dispatches several lines every day from several branches, so we can ensure short delivery times of up to 24 hours from pick-up in Slovakia to delivery in the Czech Republic for some clients or regions. This is quite extraordinary in this rather strong competitive environment. For many clients, the delivery time is also linked to the next production process, which puts extra demands on the delivery time of the pallets according to the original plan.
According to Čarnogurský, the services offered by the carrier for the export of their palletised consignments are also important for the clients: "We deal with each customer personally. The human element is often so important to our clients in business contact that we are recruiting new sales managers to provide the much needed service. Although we are by no means small with a turnover of over €1 billion and over 6,000 employees, we remain a traditional family business where relationships matter." Individual care can reveal, for example, which shipments a customer usually transports, what the seasonal fluctuations are and thus individualise the offer. This is then very cost-effective and precisely tailored.
With the largest national network and a strong fleet, Geis has built a strong foundation for quality international services during its 15 years on the market. Trucks depart daily with pallets to Hungary, Romania, Bulgaria, Italy, Greece, Austria, Slovenia, Croatia, Germany, Ireland, Great Britain, Belgium, the Netherlands, Luxembourg, Spain, France, Switzerland, Portugal, Scandinavia, Poland, Lithuania, Latvia and Estonia. Then several times a week to other European countries. Rastislav Čarnogurský adds: "It is not uncommon for them to order pallet shipments today and for us to drive them the same day. We are able to do this mainly thanks to the number of vehicles that we have on the road as standard and we have no problem going to more remote regions."
Some additional services for shipping pallets abroad are already standard - e.g. real-time tracking of the shipment, temporary storage, easy "a few clicks" ordering, etc. However, clients often request additional services to make the process easier for them. Assistance with packing shipments and handling all customs obligations are increasingly popular services at Geis.
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