Frequently Asked Questions

Where is my shipment?

You can check your shipments location by entering yourr tracking number in the Tracking & Tracing field. If you have any questions, please call our customer service line at: +48 22 212 28 00 from 8 a.m. to 5 p.m.

Is it possible to ship abroad?

Yes, we also provide transport abroad. For more information email us at

What goods can be shipped?

Our company is able to transport all goods which are not perishable. Moreover, we do not transport securities, precious metals, works of art and antiques, banknotes, credit cards, weapons, drugs, etc. More details are available in our Terms and Conditions.

What is the difference between Geis Parcel SK and Geis SK?

Geis Parcel specializes in courier delivery of up to 50 kg with a maximum height of 60 cm, maximum width of 80 cm, maximum length of 200 cm, and the 2x height + 2x width + length must not to exceed 3 m. On the other hand, Geis SK offers services in the field of pallet transport and larger shipments of up to 2 500 kg - the maximum length must not exceed 3 m and the maximum height 2.20 m.

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